Delivery and Returns

• Orders under £20 - £3.50 for UK Standard Delivery, £6.50 for UK Next Day Delivery
• Orders over £20 - Free UK Standard Delivery, £6.50 for UK Next Day Delivery
• Orders over £100 - Free UK Next Day Delivery
• International orders - £7.00 for Standard Airmail

UK Standard Delivery will be sent by Royal Mail Firstclass Packet (Recorded Signed for™) . It will normally take up to 2-3 working days*, but this is not guaranteed, depending on Royal Mail. Especially when your shipping address is in London, you might expect the delivery period to be much longer, as the delivery offices in London are a lot busier.

UK Next Day Delivery will be sent by Royal Mail Special Delivery™ Next Day (Up to £500 Insurance). If you choose it, please make sure orders are placed before 3pm to ensure they will be dispatched the same working day*. This guarantees next working day* delivery by 1pm. Please contact us should you not receive your order or any card by the guaranteed time, and we will refund you the delivery charge.

All UK Deliveries require someone to sign for the parcel. We cannot accept responsibility if there is no-one present to accept the parcel. The Royal Mail normally deliver a card if you are out and return the item to your local sorting office for your collection (or you can phone and ask them to redeliver to your address).

For international orders outside the European Union, we will not be responsible for any additional tax or import charges imposed by your government. We do also not accept returns from outside the EU.

( * Working day is deemed to be Monday to Friday of any week excluding any Public or Bank Holidays in any part of the UK or Northern Ireland. )

Dispatch timesBack to top

• All orders (excluding rings) will be dispatched within 48 hours (excluding weekends and Bank Holidays).
• All rings will be dispatched within 3-5 working days.
• The cut off time for UK Next Day Delivery is 3:00pm (UK time).
• For all UK Deliveries, we will provide you with the Royal Mail parcel tracking number once your parcel is dispatched. You can then track and trace your parcel online.
• If, for any reason, we expect there to be a delay we will inform you so that you can confirm that you still wish the order to proceed or there will be an obvious notice on our website.

If you inform us that the delivery is urgent then we will do our best to post it that day or whenever the post office is next open, but this cannot be guaranteed as there may be problems beyond our control.

Sometimes events outside our control (such as postal strikes, swine flu quarantine measures or large floods) may affect our ability to post or deliver items. We hope you will understand that there is not a whole lot we can do about things like this and so while we will do our best, please expect delays if there is any serious disruption affecting North London on the news.

What packaging do you use?Back to top

All our jewellery comes free with a luxury gift box. These are strong and durable, as well as looking great, and we hope you will find them useful for storage far beyond your initial purchase. This will be placed inside a padded envelope for additional protection.

Returns PolicyBack to top

We would like to make your shopping experience as pleasant as possible and, while we hope you will be overjoyed at your purchase once it arrives, we know life doesn’t always work like that. Therefore we operate a twenty eight day no quibble returns policy. Items may be returned for a full refund or exchange subject to the following conditions:

• Products are returned within 28 days of delivery*
• Please note that due to hygiene considerations earrings are excluded from our returns policy, and therefore cannot not be refunded or replaced.
• Items that have been personalised in any way (i.e. engraved) are non returnable.
• Please do not wear or use your purchase before returning it. Items must be returned in the condition they were received in and in their original packaging.

* Delivery is deemed to be the first date which the Post Office delivered or tried to deliver the goods.

To return goods we ask you to e-mail admin@freshpurple.com stating the reasons you wish to return the goods. We will then send to you a returns number and a returns form, please complete the form and send it with the goods to: Fresh Purple, 8C Compton Road, London N1 2PA, United Kingdom

For your own protection we recommend that goods returned to us are sent by Royal Mail Special Delivery quoting your Returns Number. We cannot accept any responsibility for returns that do not arrive back to us. Do not use the word JEWELLERY on any outer packaging as this might encourage theft of the goods.

On receipt of the goods and necessary forms we will immediately start the refund process. We will refund the entire cost of the items you purchased and our postage charges (if any). Your postage back to us will only be refunded if the goods are found to be faulty.

The refund will only be made to the original credit card or account used to make the purchase and should be done within 35 days of the time we receive the items back.

The above does not affect your customer statutory rights